Frequently Asked Questions
Answers to all your questions about c7ccc
From opening an account to making a withdrawal — find everything you want to know before playing at c7ccc right here.
c7ccc is one of the reliable online gaming platforms in Bangladesh. This FAQ page has been created with the convenience of our players in mind. You will find answers to more than 20 questions divided into five categories — account registration, transactions via bKash and Nagad, slots and cricket betting, bonus terms and safe gaming. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support.
Section 01
Account and Registration
To open an account at c7ccc, you need an active mobile number and a valid email address. The registration process is fully online — no paperwork required. However, identity verification may be required at the time of your first withdrawal. Only those aged 21 or above can register at c7ccc.
No, under c7ccc rules a person may hold only one account. Creating multiple accounts is prohibited, and if detected, all accounts may be closed. This policy is strictly enforced to ensure fair gaming.
Yes. On the c7ccc login page, you can sign in directly with your registered mobile number or email and password. If you forget your password, you can recover it using the "Forgot password?" option. For any login-related issues, contact us via live chat.
Some details such as name and date of birth are limited in how they can be changed after registration. To update contact information or change your password, please contact the support team via live chat. Once identity verification is complete, the update process becomes faster.
Section 02
Deposits and Withdrawals
Deposits to c7ccc via bKash are generally instant. In most cases, the balance is added to your account within a few minutes of a successful payment. If there is a delay for any reason, contact us via live chat with your transaction reference number. The minimum deposit amount is ৳200.
Yes. You can deposit money at c7ccc using four methods — bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳200 for all methods and there are no extra charges. You can easily make transactions using your preferred mobile banking service.
Withdrawal requests from c7ccc are generally processed within 1 hour. The minimum withdrawal amount is ৳500. To ensure withdrawals are completed quickly, complete your identity verification in advance. The service is available even at night and on public holidays.
c7ccc does not charge any withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges. Make sure the withdrawal amount meets the minimum of ৳500, otherwise the request may be rejected.
If a withdrawal takes more than 1 hour, contact us via live chat with your transaction ID and amount. Our support team works in Bengali 24 hours a day, 7 days a week. Most issues are resolved within a few minutes.
Section 03
Games and How to Play
At c7ccc, you can bet on BPL and all other major local and international cricket tournaments. With an active account and balance, go to the cricket section and select your preferred match. You can place bets both before the match starts and during live play. Details on bet amounts, markets and odds are available on that page.
c7ccc offers slot games from various well-known providers including PG Soft, Pragmatic Play and JILI. Popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available, along with fishing games and crash games. New games are added regularly.
RTP or Return to Player is a theoretical calculation — it represents the average percentage of each wager returned to players over the long term. However, it is not a guaranteed outcome for each round; in the short term, results are completely random. c7ccc uses a certified RNG (Random Number Generator) to ensure fair gaming.
Yes. The entire c7ccc platform is mobile-friendly. From any Android or iOS device, simply open the site in your browser and all games will run — no separate app download needed. Live casino, slots and sports betting — enjoy everything on mobile with ease.
c7ccc's live casino features games from top providers such as Evolution Gaming and Ezugi. Popular table games like Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar and others are available to play with a live dealer. The gaming environment gives a feel similar to a real casino.
Section 04
Bonuses and Promotions
c7ccc offers new players a 120% first deposit bonus of up to ৳10,000. This means if you deposit ৳1,000, you will receive an additional ৳1,200 as a bonus. To receive this bonus, you must deposit a minimum of ৳200 for the first time and keep the bonus offer active.
The wagering requirement for the c7ccc welcome bonus is 20x. This means you need to bet 20 times the bonus amount before the bonus funds become withdrawable. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets. This requirement can be completed gradually by playing various games.
The c7ccc VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. By playing regularly and increasing your bet amounts, you can move up to higher levels automatically. Weekly cashback goes up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and 1.0% at Diamond.
All current offers and promotions at c7ccc are available on the Offers / Promotions page. Special offers come out for occasions including Eid, Pohela Boishakh and the BPL season. Check regularly so you do not miss any opportunity.
If you do not receive a bonus or it is not credited even after meeting the conditions, let our support team know via live chat. Mention the transaction time, amount and offer name. The issue will be verified and resolved quickly. If the terms and conditions are not met, the bonus cannot be awarded.
Section 05
Security and Responsible Gaming
c7ccc uses SSL encryption technology to keep all data secure. Your personal information is never shared with third parties. Financial transactions are also conducted through secure channels. The platform is committed to ensuring fair play.
c7ccc is for those aged 21 or above only. Age must be confirmed at the time of registration and proof of age may be required during identity verification at withdrawal. Accounts found to belong to underage users are closed immediately.
c7ccc places the highest importance on responsible gaming. If you feel your playing habits are getting out of control, you will find detailed information on our Responsible Gaming page. Contact the support team to set deposit limits or to activate self-exclusion.
Self-exclusion is a feature that lets you suspend your account for a set period of time on your own request. During this period, it will not be possible to log in or place bets. To activate self-exclusion, make a request via live chat and let us know how long you want it for. This is completely confidential.
If you suspect unauthorized access to your account, contact us via live chat immediately. Our security team will take quick steps to secure the account. In addition, change your password and keep your mobile banking PIN updated as well.
The c7ccc support team is available via live chat in Bengali 24 hours a day, 7 days a week. You can reach us at night, on public holidays or in any urgent situation. You can also contact us by email: [email protected]. A response is usually received within a few minutes.
Still have questions? Get in touch with support
Our expert team is always by your side — in Bengali, 24 hours a day, 7 days a week.